Right of withdrawal

Returns Policy

We’re confident you’ll be delighted with every purchase; however we’ll understand if you change your mind and would like a refund or exchange. Please contact us at sales@genkigear.co.uk within 30 days of receiving your order. We’ll then advise you how to go about returning the item(s) to us, as long as they are still in their original and unused condition.

It is the responsibility of the customer to ensure that items are returned safely, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary.

Once we’ve received the item(s) back in their original condition, we’ll initiate a refund within 48 hours, via the method you used to pay. Delivery costs are non-refundable (except in the rare case of incorrect, faulty or damaged items being received).

If you requested an exchange and the cost of your new item(s) is different from the cost of your original item(s), we’ll refund or charge you the difference appropriately. It’s vital to include your order number with any returns.

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